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Refund Policy

Refunds ARE ISSUED in the following cases:

  • The product has not been delivered to the address provided, even though weeks have passed since the due delivery date
  • There was a serious error or prominent manufacturing problem on the product
  • The delivered product was an incorrect size, color or design to the one ordered
  • The product arrived damaged, broken or otherwise faulty due to the delivery
  • The customer requested an order cancellation within 24 hours and the product has not been shipped yet
  • The customer is required to provide a photo (or video) proof supporting the reason for the refund. Requests for refund must be sent to us via email to gloworaskinus@gmail.com within 30 days of purchase (in case of non-delivery, the expected delivery date).

If you’re contacting us, please always provide your order number so we can help you faster.

Refund WILL NOT BE ISSUED in these cases:

  • The customer has requested a replacement which has been arranged
  • The request was sent outside the 30 days window mentioned above
  • The package didn’t arrive due to an incorrect address provided by a customer, or issues with delivery to a PO Box address
  • The customer wishes to cancel the order after 24 hours have passed and the order is already processed
  • The product was used and is not in original condition, therefore it cannot be returned and refunded
  • The product was damaged as a result of handling by the customer
  • If the package comes back as undelivered (due to incorrect shipping address, package not being picked up from the post office, held at customs or refused by the recipient), we reserve the right to refuse a refund
  • Refunds are also not issued for other factors that are outside of our control. Due to the current corona virus situation which is causing significant delays with parcel deliveries, we won't be able to accept refund request due to delayed shipments.